Store Policies + Shipping
Thank you for shopping with us! We value your satisfaction and aim to provide the best shopping experience. Please read our return and exchange policy carefully to ensure you understand our guidelines and procedures.
General Policy
No Refunds: We do not offer refunds. All returns and exchanges will be processed for store credit only.
Eligibility: Items must be returned within 7 days of purchase. To be eligible for a return or exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-returnable Items: Gift cards, final sale items, and any personal care goods (such as face masks) are non-returnable.
Return for Store Credit Process
Initiate a Return: Contact us through the link here or at betterdayvintage@gmail.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return is authorized, we will send you instructions on how to send your item back to us quickly and hassle-free.
Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchange Process
Initiate an Exchange: Contact us through the link here or at betterdayvintage@gmail.com to initiate an exchange. Please provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
Exchange Authorization: Once your exchange is authorized, we will send you instructions on how to send your item back to us.
Processing: Upon receipt of your returned item, we will inspect it and send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If approved, your new item will be shipped to you at no additional cost.
Sale items can only be exchanged subject to availability.
Store Credit
Issuance: Store credit will be issued once your return is received and inspected. You will receive an email notification with the details of your store credit.
Usage: Store credit can be used for future purchases on our website and does not expire.
Balance: To check your store credit balance, log in to your account on our website or contact us directly.
Important Notes
We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. We cannot guarantee that we will receive your returned item.
If you receive a defective or damaged item, please contact us immediately at betterdayvintage@gmail.com so we can resolve the issue promptly.
We appreciate your understanding and support. If you have any questions about our return and exchange policy, please do not hesitate to contact our customer service team.
For more information, please refer to our FAQ page.
Pick-up, Delivery & Shipping
Pick-up:
Buyers can choose to pick-up the item within 30 days of purchase. Please note pick-up hours at checkout.
Pick up hours are Mon-Sun between 8 am - 8 pm, near Downtown Halifax.
Delivery:
$2.50 delivery fee within 5 km radius.
Shipping:
All items are available for Shipping. We aim to get the items to customers fast and hassle-free and use Canada Post to fulfill all shipping orders.
Our customers might not always find our shipping cost favorable, we actually charge less than what Canada Post & other platforms charge us per transaction.
We have 3 different shipping categories for Canada:
- Free for orders over $250.
- $5.99 for small item ex shirts, skirts, jewelry (below 1 kg) - regular parcel, no tracking
- $15.99 for heavier items ex outerwear or shoes (1 kg to 2 kg) - tracked parcel
- $21.90 for flat rate shipping box
Shipping to USA is $22.00 Air Parcel Delivery for small items and $35.00 for heavier items.
Shipping to UK, Ireland and France is $49.00 flat rate Air Parcel Delivery
Important Notes
Shipping rates are subject to change based on the item's weight, value, or shipping location.
By ordering online and paying the shipping fee, you are supporting our small business and helping us bring in more inventory to find a new home.
If you have any questions about shipping rates or need assistance with your order, please contact our customer service team at [customer service email/phone number].
Thank you for your support and understanding. We strive to provide the best shopping experience and appreciate your business.
Consignment
We enjoy sharing our platform to help you give your treasured items a new home.
However, to protect the integrity of our brand and our customers interest, we must vet the items coming to us for consignment.
We keep 35% of the sale price once item is sold. We do not charge you anything until the sale.
Due to an ever-growing inventory, we can only hold consignment item for 6 months. If it does not sell within that timeframe, we can either return the clothes back to you or lower the price for quick sale, based on your preference.
Store Policy
Thank you for shopping with us!
We value your satisfaction and aim to provide the best shopping experience. Please read our store policies carefully to ensure you understand our guidelines and procedures.
General Policy
As a small business offering small batch production we cannot offer refunds at this time.
If the garment does not fit, we are happy to exchange it for another size or provide store credit.
To be eligible for a return or exchange, your item must be unworn, unwashed, and in original packaging with all tags attached.
Simply complete the form below, or email us at info@betterdayvintage.ca to get the process started.
If you decide to cancel your order, please notify us within 24 hours of placing the order by emailing us at info@betterdayvintage.ca
Refunds are exclusively processed in the event of fulfillment errors, such as incorrect shipments or missing items. If a refund is applicable, the amount will be reimbursed through the original mode of payment within one week of initiation.
In case of fit issues, we can exchange the size for the same style 5 business days of receiving the package.
Gift cards, final sale items, pre-orders are non-returnable.
Initiate the return process: Contact us through the link here or at info@betterdayvintage.ca to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Upon receipt of your returned item, we will inspect it and send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your return/exchange.
Items can only be exchanged subject to availability.
Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Store credit can be used for future purchases on our website and does not expire.
Balance: To check your store credit balance, log in to your account on our website or contact us directly.
We appreciate your understanding and support. If you have any questions about our return and exchange policy, please do not hesitate to contact us.
For more information, please refer to our FAQ page.
Return form
Pick Up, Delivery & Shipping Information
Thank you for shopping with us! Please review our shipping and delivery policy to understand the options available to you.
Pick-Up: Available locally in Halifax within 30 days of purchase. Please note pick up hours at check out - Monday-Sunday between 8am-8pm, in Downtown Halifax.
Delivery: $2.50 delivery fee within 8km radius of Downtown Halifax.
Shipping: As a small business, we rely on Canada Post to ship our vintage finds to your door. While these shipping costs aren't always favourable, we charge less than what Canada Post & other platforms charge us per sale. Although our profit margin per sale is very low, we aim to get our items to customers quicky and cost effectively.
Canada: Shipping is free over $250 or $15.99 for standard shipping (3-9 business days)
USA: $22 Air Parcel Delivery for small items, and $35 for heavier items.
Important Notes
Shipping rates are subject to change based on the item's weight, value, or shipping location.
By ordering online and paying the shipping fee, you are supporting our small business and helping us bring in more inventory to find a new home.
If you have any questions about shipping rates or need assistance with your order, please contact us directly.
Thank you for your support and understanding. We strive to provide the best shopping experience and appreciate your business.
Consignment Information
We enjoy sharing our platform to help you give your treasured items a new home.
However, to protect the integrity of our brand and our customers interest, we must vet the items coming to us for consignment.
We keep 35% of the sale price once item is sold, while you get 65% of the sold price. We do not charge you anything until the sale.
Due to an ever-growing inventory, we can only hold consignment item for 6 months. If it does not sell within that timeframe, we can either return the clothes back to you or lower the price for quick sale, based on your preference.
Want to sell with us? Contact us below!